Our
Policies
Cancellation Policy
We respectfully require 24 hours notice for cancellation or changes. Changes or cancellations made less than 24 hours result in a $25 rebooking fee. No call/No shows will result in a $50 rebooking fee. No future appointments will be allowed to be made until fees are paid in full.
Late Policy
We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, OR reschedule your appointment for a different time, which will result in a late rebooking fee.
Service Redo & Return Policy
We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we’re happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchange at full store credit for 90 days from your initial purchase.